Here are some of the key differences I came up with between Online Facilitation and in traditional in person facilitation as well some ways to address them:Reading reactions: it is very difficult to assess participants reactions. Close attention must be paid to any response including clarifying questions. This also involves taking the time ask more questions then you might have in a traditional classroom setting.
Technical Tools: when selecting tools, make sure you have the end user in mind.
Record the Session: Results generated may be easily lost or not received. Make sure your objectives were met by posting a summary or archive of the class.
Patience: the flow of communication may seem slightly slower than verbal communication. That's OK, concentrate on quality communication and enrich it with outside sources. Include hyper links, media clips, and visuals. These can convey more meaning than just the spoken word.
I just found this great Wiki with tips for online facilitation:
For online and classroom facilitation-Neutrality is a very big one. I believe it is more important to online learning because body language is not always obvious.
ReplyDeleteAlso, I would have loved to see you break out "Prework" ie: the history of the case and the DISC behavioral model. Resistance can railroad the whole session so it is also good to know the personality of the players. It is also very helpful in setting up teams.